Position Summary

Works internally and with customer organizations to develop, plan, write, and edit technical documentation using a variety of formats. Ensures that the documentation is written clearly and suited to the needs of the customer’s users, whose technical product knowledge ranges from limited to highly proficient.

Duties and Responsibilities

• Researches and analyzes the customer’s documentation requirements; creates doc plan; writes technical documentation
• Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
• Quickly learns and adopts technology, tools, and processes in a fast-paced environment
• Grasps complex technologies with a strong analytical and technical aptitude
• Researches new trends in information and service delivery
• Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
• Applies proven leadership skills to team building and mentoring junior and intermediate writers
• Implements information architecture methodologies and techniques
• Demonstrates advanced skills in using DITA XML–based authoring tools
• Demonstrates in-depth understanding of Agile and Waterfall development methodologies
• Possesses in-depth understanding of telecommunications, cloud, and networking domains
• Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
• Works with limited or no supervision to pursue established goals and resolve issues as they arise
• Adapts writing style to project requirements; applies principles of minimalism

Qualifications

• Industry certification, college diploma, or university degree in one of the following streams: engineering / computer application / technical writing / e-learning / technology (BE/ME, B Tech/M Tech, BCA/MCA)
• 7–10 years of experience as technical writer
• Graphic and video creation and editing experience an asset
• Search-engine optimization (SEO) experience an asset
• Familiarity with chatbot platforms an asset