Full-Time Instructional Designer (Fluent German and English Speaking)
Job Description
We are currently looking for an Instructional Designer, who is fluent in German and English to join Amazon’s Digital and Devices Customer Service Team. The successful candidate will be responsible for conducting Training Needs Analysis, Design and Evaluation of Training programs and Standard Work tools. The Digital and Devices Instructional Design team develops and maintains training programs that graduate high performing Customer Service associates, and you will need to have experience building both classroom and e-learning solutions.
Responsibilities:
Client Relationship Management
- Collaborate effectively with Operations teams, subject matter experts (SMEs) and others on the Digital and Devices Knowledge Management team to support corporate launches and department initiatives
- Educate project teams on Customer Service processes and procedures to advocate for the Customer Service associates’ interests during new initiative project planning
- Partner with the Digital and Devices business and product teams to propose and advocate for effective customer-centered solutions and to build associates’ comfort, confidence and competence in resolving customer issues
Instructional Design:
- Perform needs and task analysis, scope projects, and evaluate existing documentation to identify the most appropriate training approach and content to meet the learning needs of Amazon customer service associates
- Design and develop creative learner-centered, performance-based training programs, modules, and materials in multiple modalities including synchronous remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, device learning labs, job aides, facilitator guides, and auxiliary practice, review, and resource materials.
- Develop valid training evaluation tools that evaluate behavioral and business impact
- Effectively manage multiple projects and initiatives from scope to evaluation in closed-loop process
- Coach and mentor supervisors, leads, and trainers of associates in effective facilitation strategies
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be an adult learning expert and a creative and analytical problem solver with a passion for excellent customer service.
Basic Qualifications
- 3rd level qualification in Learning and Development or Instructional Design or related field
- Fluent English and German (spoken, reading and written).
- Solid experience in an Instructional Design role, ideally experience in a major corporate training environment featuring both in-person, virtually facilitated and fully self-directed programs, working on instructional design assignments across multiple teams or groups highly desired
- Comprehensive knowledge and proven application of learner-centered, performance-based instructional theories and adult learning principles in multi-modal instruction
- Excellent planning, organizational, communication and time management skills
- Self-directed project management and collaboration skills
- Ability to work independently
- Fluency in all Microsoft Office applications
Preferred Qualifications
- Demonstrated proficiency and familiarity in Articulate Studio and Storyline, WebEx and Adobe Photoshop skills
- Experience using a large-scale LMS to host content
How to Apply
To apply for this role please click on the link below and submit your CV: http://www.amazon.jobs/jobs/268947/instructional-designer-fluent-german-and-english-speaking892 total views, 1 today