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Customer Service Advisor / Customer Services Representative – Transport/Freight
Lusk, Co Dublin
c€20,000 DOE

Since its inception in 1989, our client’s core philosophy has been to provide exceptional customer service levels and the flexibility needed to survive in today’s competitive business environment. They provide extensive road, sea and air services and have grown to become Ireland’s leading freight company, with offices in Ireland, United Kingdom and the Far East. An opportunity has now arisen for a Customer Service Advisor to join their team.

This is the ideal role for an enthusiastic customer services professional or a highly motivated candidate with a background in the transport or freight industries, looking to further their career with an industry leader.

As a Customer Service Advisor you will be responsible for assisting the Transport Manager in the day-to-day running of the transport office, ensuring an effective administration function and providing excellent levels of customer service.

In this key role, you will be tasked communicating with drivers, updating status changes and tracking progress on all deliveries. Resolving customers’ queries when necessary, you will also liaise with transport department on deliveries and other issues as they arise.

Your other duties will include:

- Ensuring the correct costs are entered on the system
- Making delivery documents available to relevant parties
- Ensuring freight manifests and labels are accurate

To be considered for this position, you must have either experience in customer services or a proven background in the transport or freight industries.

As a Customer Service Advisor / Customer Services Representative you will need to be highly organised, self motivated and able to work on your own initiative. Strong communication skills are also key.

The ideal candidate will have customer service experience gained within the transport/freight industry, although this is not essential.

To apply for the role of Customer Service Advisor / Customer Services Representative (Transport/Freight), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.

Additional Keywords: Customer Service Advisor, Customer Services Representative, Transport, Freight, Customer Support Advisor, Customer Service, Transport Sector, Freight Industry, Customer Services, Sales Order Processor, Customer Support.

This vacancy is being advertised by Web Recruit Ireland Ltd. The services advertised by Web Recruit Ireland Ltd are those of an Employment Agency.

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