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This job ad has been posted over 30 days ago...

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The Operations Manager will ensure effective scheduling, troubleshoot customer inquiries and complaints that cannot be solved at the CSR or Supervisor Level, and work with systems and technologies to analyse trends and make suggestions to deliver on the organisations business objectives.
For this role you will need;
Operational Management experience, at least 5 years of Contact Centre experience within a multilingual environment, ***Experience within a multi or bi-lingual call centre environment essential, experience in troubleshooting software and working in a high tech environment, Proven track record of managing in a small to midsize call centre environment, BA required, preferably in a Business or relevant field.
A European full time work permit is essential, salary range: €50K – €60K – dependant on experience + €10K worth of benefits. To discuss this role in further detail please contact me direct on 003531 6489121

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