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My client is a leading international firm with a reputation for excellence in customer service. They are a young growing company who believe their success depends on their employees and that’s why they recruit the best and brightest talent available. The Customer Service Supervisor will manage the development & performance of the team leaders & team members, reporting to the Senior Operations Manager.

To get this job you will have the following skills and experience;

• 3+ years supervisory experience in a customer service environment is essential
• Proven ability to drive change, managing the business
• Demonstrated ability to develop, direct, and manage a group of people
• Versed in employee development and performance management skills
• Extensive experience creating and maintaining KPI’s/ Service Levels
• Ability to provide effective advice and counsel on strategic communications issues and exercise effective judgment
• Ability to provide objective performance feedback
On successful hire you will;
• Oversee the activities of the department, ensuring that adequate resources and technical skills are available to service customers in accordance with company standards
• Conduct monthly feedback sessions and consistently coach/develop employees
• Identify training needs for individuals based on quality results, productivity statistics and customer feedback
• Identify process improvements to increase efficiencies and streamline processes
• Ensure timely, accurate and consistent documentation of projects, service issues etc
• Prepare and document department policies and procedure
€45K package – the salary is €35K + 20% bonus + living allowance + subsidized canteen + great social events + pension + training + health. To discuss your suitability and other customer services and call centre related roles please contact me direct on 003531 6489121 or at michelle.ryan@recruiters.ie

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